Automotive Service Advisor - Customer Care & Sales Support

Join Tunas Group, a leading name in Indonesia's automotive industry, as a Service Advisor in beautiful Denpasar, Bali. This is your opportunity to deliver exceptional customer service while advancing your career in a dynamic, high-growth environment. As a Service Advisor, you'll be the first point of contact for customers, providing expert advice and support to ensure their vehicles receive the best care possible.

At Tunas Group, we pride ourselves on our commitment to excellence and customer satisfaction. Our state-of-the-art service center in Denpasar is equipped with the latest tools and technology, including advanced diagnostic equipment and a team of skilled technicians. You'll work closely with our team to diagnose issues, recommend solutions, and ensure customers leave with a smile.

This role offers a competitive salary and benefits package, along with opportunities for professional development and career growth. Whether you're a seasoned professional looking to make a difference in the automotive industry or a fresh graduate eager to start your career, Tunas Group is the place to be.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by greeting and assisting customers with their service needs.
• Diagnose vehicle issues using advanced diagnostic equipment and software.
• Recommend appropriate repairs and services to customers, explaining the process and costs clearly.
• Coordinate with technicians to ensure timely and accurate service delivery.
• Maintain accurate records of customer interactions and service history.
• Upsell additional services and products to increase customer satisfaction and revenue.
• Stay updated with the latest automotive technologies and industry trends.
• Ensure compliance with all safety and service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in automotive service or customer care roles.
• Proven track record of delivering exceptional customer service.
• Strong knowledge of automotive systems and diagnostic tools.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with automotive service software such as Autocraft, AutoPro, or similar.
• Valid driver's license and clean driving record.
• Willingness to work flexible hours, including weekends and holidays.

🛠️ Keahlian

Lowongan Terkait