Customer Support & Community Operations Specialist - AI-Powered Video Creation

Join Topview AI as a Customer Support & Community Operations Specialist and play a pivotal role in shaping the future of AI-powered video creation. In this dynamic position, you will bridge the gap between cutting-edge technology and user experience in the vibrant city of Canggu, Bali. Every day, you'll be at the forefront of our mission to revolutionize video creation with AI, ensuring our users have the best possible experience.

As part of our growing team in Canggu, you'll leverage your expertise in customer support and community management to drive engagement and satisfaction. You'll work with our advanced AI tools, including our proprietary video editing software, to provide top-notch support and foster a thriving community around our platform.

This is an exciting opportunity to be part of a cutting-edge company that is making waves in the AI and video creation space. If you're passionate about technology and have a knack for building strong communities, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to our users, ensuring their needs are met and their experience is seamless.
• Manage and grow our community by fostering engagement and creating a positive brand image.
• Utilize our AI-powered tools to enhance user experience and drive platform adoption.
• Monitor and analyze user feedback to identify trends and areas for improvement.
• Collaborate with the product and engineering teams to ensure our AI solutions meet user needs.
• Develop and implement community management strategies to boost user retention and satisfaction.
• Stay up-to-date with industry trends and best practices in customer support and community management.
• Represent Topview AI at industry events and conferences to showcase our innovative solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field such as Business Administration, Computer Science, or a related discipline.
• Minimum of 3 years of experience in customer support or community management.
• Proven experience with AI-powered tools and platforms.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in English, both written and spoken.
• Familiarity with social media platforms and community management tools.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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